Private Consumers have the right to return the order within 30 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact AETERNA.is in order to get an address to send the goods to. Return shipping is paid by the consumer. If an item is damaged during transport, AETERNA.is should be contacted within 30 days for information about compensation.